Legal heirs: in the absence of a nominee, access to the register is granted to the legal heir in the event of a will. In the absence of a will, the legal heir may apply to the bank to respond to the claim that is settled on the basis of a declaration of indemnification and affidavit. Either the bank or you can terminate the contract in writing with a period of seven days. If none of the parties is given notice, the locker is renewed. The complainant`s bank vault was discovered open. This was communicated to the complainant after 16 months of access to the record by the complainant. The State Commission found that the bank would be required to replace the loss due to a lack of services. The bank should carry out a detailed procedure in accordance with the RBI in order to avoid inconvenience for the legal heir of the locker lessor. There were two rival plaintiffs for the safe and its contents. The bank forced the safe without informing the tenant according to its own records, and took possession of the contents of the locker. He refused to give the tenant the contents of the safe according to the bank documents, on the grounds that there was a rival plaintiff.
But there was no registration to investigate bank claims. It also did not comply with its procedure for informing the locker lessor before opening the locker and accessing the contents. The bank was responsible for a lack of performance. The complainant filed a complaint against the bank when he discovered that the contents of the record had been removed from the previous allocation. He found out when he couldn`t open his locker with the provided key and the locksmith discovered that he had already broken the lock earlier. The bankers have confirmed this. Very informative contribution for those looking for information about bank vaults. But if you look at all the banking sites, all the banks claim that the customers` belongings are safe in the lockers. For this, they charge a protection fee every year. A waiting list of locker tenants is maintained for the allocation of lockers in accordance with RBI guidelines. We found the locker open and it lacked ornaments. The bank was unable to order a request for service.
No information was provided on who accessed the locker. Thus, the Commission argued that the bank had not provided services. Under the Consumer Protection Act 1986, a customer can complain to the Consumer Forum if they feel the bank is not providing services. Note that a delay in paying rent can result in a penalty of up to 40% of the annual rent. Some banks might also ask you to open an FD or invest in a Ulip to use the locker service, but know that this is contrary to RBI rules. You must also pay a one-time registration fee, depending on the size of the locker. SBI calculates ₹500 plus GST for small and medium lockers and ₹1,000 plus GST for medium and large lockers. (b) While the bank has access to the survivors/nominees of the deceased tenant, it does not insist on the prescription of a deed of succession, an administrative or inheritance letter, etc. or obtaining a guarantee of compensation or guarantee from the survivors/nominees.
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